Online RMA – Efficient handling of repair requests

German: RMA form 

Please complete the RMA form in full and send it to us. You will then receive an email immediately with this form and your RMA number as a PDF. If you have any difficulties, you can contact us at +43 50 775 1311 or +49 911 951573 1300 and we will send you this form as an email (rmasupport@bm-tricon.com).

Acrobat Reader: To be able to complete, print and save the RMA form, you need the latest version of Acrobat Reader, which you can install on your computer free of charge via the internet Acrobat Download

RMA – Important information and repair terms and conditions

  • If the repair shall NOT be performed or the device proves not to be defective, we charge a pro rata, lump sum fee of €105 (plus VAT and transport costs) to cover the costs of inspecting the device and processing the repair request. This does not apply to repairs covered by warranty or maintenance agreement. The lump sum fee includes the careful inspection of the device, the preparation of an estimate and all of the related administrative costs.

    The lump sum fee mentioned above is NOT charged if the repair shall be performed.

  • Please complete a repair request for each device. The assigned RMA number is only valid for ONE device!
  • Please complete the RMA form in detail – “broken” is not a defect description.
  • If you are not sure if the device is defective, please contact our service hotline at +43 5 0775 1311.
  • After you receive the RMA form with your RMA number via email, we would ask you to print it off, sign it and attach it to the return shipment in a clearly visible position.
  • We only accept repairs with a RMA number and a completed and signed RMA form.
  • Ship us the return freight prepaid.
  • The sender shall be liable for any damages in transit due to improper packaging of goods. Please use the original package.
  • The terms and conditions of B&M TRICON GmbH shall apply exclusively. Please read and accept these before sending your completed RMA form.